• All plans must be paid in advance via credit card, if an account is not in credit the service may be suspended. A reminder will be sent to you the month before your card expires with a link to update this. It is your responsibility to ensure that your card is current and has sufficient credit to meet the account charges; declined credit cards will incur a $10.00 (ex GST) administration fee.
  • Excess call charges, message delivery and call costs are billed in arrears on the following month’s plan. However, we reserve the right to debit your credit card before the end of the month if your excess usage exceeds your plan allowance by more than 100%; if this is to occur you will be notified by email prior.
  • Reception.net.au will always aim to provide the best service possible but cannot be responsible to any indirect or consequential loss arising from the service.
  • Reception.net.au will provide contact centre services on our network through such Carrier networks as we determine. The quality of the carriage will be the same as that of the carrier.
  • Any portable national numbers provided are billed from the allocation date. Client Services will make a test call to verify that the 1300/1800 number allocated to your service is coming through to your diversion point on our system. However, clients must also call the number to check that it is being answered correctly on our system (with the service set up) prior to advertising any such number provided. Should a client wish to take control of a 1300/1800 number provided by Reception.net.au, we undertake to release control over such numbers to clients once outstanding accounts are paid in full.
  • Cancellation of the service must be in writing. If a cancellation notification is not received before the last day the calendar month, the next month’s plan will be charged.
  • FREE set up applies once only for any new client for an ongoing service. A $25.00 ex GST reconnection fee applies to returning clients.
  • Short term services lasting less than 35 days will attract a minimum charge equivalent to 50 calls on a plan for the service level.
  • Upon 30 days written notice, Reception.net.au may vary the service, adjust the charges or otherwise vary these terms and conditions.
  • The account will not be used for any illegal or anti-social purposes including obscene, abusive, fraudulent or otherwise unacceptable purpose.
  • Reception.net.au reserves the right to terminate the service without liability if it is unable to provide the service; payment of any charges is not made by the client when due; the client breaches this agreement or enters into bankruptcy, liquidation, administration, receivership, arrangement with its creditors or is otherwise deemed to be insolvent.

The website you have entered is operated by or on behalf of Reception.net.au. 

We are committed to protecting your personal privacy. This privacy policy outlines the type of information that is collected on this website, and how we use and protect it. This policy tells you what to do if you do not want your Personal Information collected when you visit our website, and how you can change information you have already provided to us. This policy applies only to this website. For example, it does not apply to banners or other advertisements or promotions we may sponsor or participate in on websites owned by third parties. 

Your consent to this privacy policy


By using our website, you say that you agree with the terms of our current privacy policy as posted in this area of site. If you do not agree with any term in this policy, please do not use the site. The web site you are visiting is established in respect of services in accordance with Australian laws and regulations and intended for sale in those countries only.

Collection of private information 


As used in this privacy policy, 'Personal Information' means personally identifiable information such as your name, street address, screen name and email address, telephone number and credit card information. Throughout our site, you may be asked to provide Personal Information so that you can register your application, receive information or mailings, buy service from us, fill out a survey, make a comment or enquiry or for a variety of other reasons. Please be assured that we will not collect any Personal Information unless you provide this information voluntarily. When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this privacy policy, which includes your right to limit our use of the Personal Information (see 'Who to Contact' below). 

Other information we may collect 

You may have heard of 'cookies,' which are files or pieces of information that may be stored in your computer's hard drive when you visit a website. We may use cookies to collect other information during your visit to our website, such as the particular site areas you visit and the products or services you buy through our website. We collect this information to better tailor our site and products to your interests and needs. Cookies may also be used to help speed up your future activities at our site. For example, a site can recognise that you have provided Personal Information to use and refrain from requesting the same information a second time. Most browsers are initially set to accept a cookie. You can set your browser to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site you enter may result in an inability to visit certain areas of the site or to receive personalised information when you visit the site. We are constantly trying to improve how we promote our website. To help us do this, we may measure the effectiveness of our web presence by determining when you clicked on to get to our site. Site measurement statistics may be used to personalise your website experience, as well as to evaluate - anonymously and in the aggregate - statistics about usage of the website. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of operating system you are using may also be collected and linked to your Personal Information. This is to ensure that our website presents the best web experience for visitors, and that they are effective information resources. Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency to better target Internet banner advertisements on our web sites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your Personal Information. Finally, we may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes to provide more targeted products and service to meet your needs. 

How we use your information 


Your Personal Information and the information we gather about your visits to our websites are used solely by us for the express purpose for which it was collected (eg to respond to your enquiry. It may also be used by us to improve our products) and websites, and to contact you regarding other products and services which may be of interest to you (including those we may offer jointly with other companies). We may also share it with or pass it to other companies directly associated with our company. At any time, however, you may opt out of such future contact. (See 'Who to Contact' below) At times we may retain third parties to process and analyse data we collect on our websites, including Personal Information, solely to help us improve our products and our websites. In addition, if you order a product or service from us, we may share Personal Information with suppliers and other third parties to allow delivery of such products or services. These suppliers and other third parties are not authorised by us to use your Personal Information in any other way. Finally, please note that we will release your Personal Information if required to do so by law, or by search warrant, subpoena or court order. 

Security of information 


We take reasonable precautions to keep your Personal Information secure. Access to your Personal Information is permitted among our employees only on a need-to-know basis. 

Changes in our policy 


We reserve the right to change or remove this privacy policy at our discretion. If we decide to change our privacy policy we will post those changes here. We encourage you to visit this area frequently to stay informed. 

Who to contact 


Reception.net.au is committed to protecting your privacy in connection with our websites. If you have any concerns or complaints regarding the information we collect, please contact the General Manager of Reception.net.au Please provide your full name, organisation and contact details so that we can respond to your enquiry.