Our Client Services Team will determine the diversion-point for your service on our system at set up. They can also help with questions that you might have.
If you want one, we can provide a portable national number and anchor this to your screen. If you have one, the diversion point on our system is where you need to point your 1300 number for us to answer these calls.
Normally after hours we would simply take a message for you.
You can send landlines, mobiles and national numbers to your diversion point. It doesn’t matter how many, but remember that all calls to the one diversion point will have the same greeting and the call handling instructions should be in place to handle these calls.
We also handle a range of other services in our Australian Contact Centre Network. If you require more complex call handling, please contact us for a quotation.
To keep costs down for your service we require pre-payment of your month’s plan by credit card. You will still get a tax invoice at the end of each calendar month that will show the plan cost for the month ahead and any excess calls from the previous month, which are billed in arrears.
We charge for the month’s plan in advance; this will be immediately after setup in the first month, and on the first of the month thereafter. Excess calls will be charged in arrears along with the next month’s plan each month.
We reserve the right to charge your credit card prior to month end if your excess usage exceeds the plan allowance by over 100%, however, you will be notified by email prior.
Please advise us in writing and Client Services will make any screen changes for you and notify Accounts.
Cancellations should be advised in writing. Notification of cancellations must be received before the last day of a calendar month or else the next month’s plan will be charged.
The service will be live on our system (and can be used) for the remainder of the month. If there are any excess charges at month end, these will be debited to your credit card on the first of the next calendar month after which all charges will cease.